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Return Policy

Return Policy

If you are unsatisfied with your item(s) you may return them within 30 days for a refund. All items must be in original packaging, unused, undamaged and in saleable condition. All delivery charges are non refundable. See below for exceptions to this policy.

Returns will be inspected and may be denied or made subject to restocking fees of 30%-90% if item(s) are opened, used or damaged. Refunds issued are for the purchase price plus taxes (if charged).

All returned merchandise must be in original factory carton, including all packaging materials, manuals and all accessories. Please do not tape or write anything on the item or the original manufacturer's packaging.

Any items returned without a written "Return Merchandise Authorization" or that are not in brand new, sellable condition are subject to a restocking fee or refusal, this includes returns that have altered packaging.

Please note, shipping charges are not refundable. Shipping cost will be deducted on return orders where free shipping was used.

Carbonics will not replace, issue credit, or accept return of any damaged products delivered by common carrier (LTL) once it has been signed for and accepted. Accepting a freight/LTL delivery will be considered full acceptance of the equipment in the condition in which it was received.
Damaged items in boxes delivered by Canada Post, Canpar, UPS, Purolator, Carbonics, etc, must be reported to Carbonics within 5 days of the date of delivery. Please email images of your damaged product and packaging to order@carbonics.ca.

Final Sale Items

Unfortunately, we cannot accept returns on the following item
  • Gas fills or gas contents.
  • Single use gas cylinders and/or containers.
  • Respirators, Face Masks, Face Shields, Eyewear, Hand Sanitizer
  • Special order items (will be indicated on invoice)
  • Gas fills
  • Custom made or printed items
  • Ethanols, denatured ethanols, hexane, pentane, isopropyl alcohol, glycols, heat transfer fluids
  • Filtration media, molecular sieve, crc media



Exchange Cylinders - CO2, Beer Gas Blends, Draft Gas, Nitrogen

Any exchange cylinder purchased from Carbonics or authorized resellers can be returned directly to Carbonics at the refund tier listed below.
Within 6 months of the date of purchase: 70% of the empty Cylinder unit price
Within 12 months of the date of purchase: 50% of the empty Cylinder unit price
Within 24 months of the date of purchase: 30% of the empty Cylinder unit price
Beyond 24 months of the date of purchase: 10% of the empty Cylinder unit price

All cylinders will be subject to inspection before return. Damage to any part of the cylinder will be subject to repair fees at current price schedule and subtracted from refund.


All refunds are processed by cheque payable to the customer on the order. Allow up to 3 weeks for processing.
Gas contents are non refundable
Pickup charges may apply.

Rented Cylinders

Gas contents in rented cylinders are non refundable.

Pickup charges may apply for final cylinder pickup.

Cylinder deposits are refundable once returned to Carbonics and approved for credit.

All cylinders will be subject to inspection before refunding deposit. Damage to any part of the cylinder or missing parts will be subject to repair fees at current price schedule and subtracted from refund. Only cylinders supplied by Carbonics will be accepted.
Accounts over 30 days past due will forfeit all deposits related to rented or leased cylinders on the account.

All refunds are processed by cheque payable to the customer on the order. Allow up to 3 weeks for processing.
Pickup charges may apply.

Hydrocarbons - Instrument grade and above

All hydrocarbons are non refundable.

Cylinder deposits are refundable once returned to Carbonics. All cylinders will be subject to inspection before refunding deposit. Damage to any part of the cylinder will be subject to repair fees at current price schedule and subtracted from refund. Only cylinders supplied by Carbonics will be accepted.

Pickup charges may apply.

Dry Ice

Dry ice is non refundable.